Why my withdrawals are temporary disabled?

Q1: Why can't I withdraw funds from my account?

A: If you find that your withdrawals are temporarily disabled, it could be due to various security measures we have in place to protect your funds.

Q2: What triggers the temporary withdrawal disablement?

A: There are several scenarios that may prompt the temporary suspension of withdrawals. One common reason is when you reset your password. For security reasons, in such cases, withdrawals are disabled for 24 hours to ensure that unauthorized individuals cannot access and withdraw funds from your account.

Q3: Why are withdrawals disabled for 72 hours when I change my email address?

A: Changing your email address is considered a sensitive action that could potentially compromise your account security. To safeguard your funds, withdrawals are temporarily disabled for 72 hours following an email address change. This allows time for you to verify the legitimacy of the change and for our security systems to ensure the integrity of your account.

Q4: Are there other situations where withdrawals may be disabled?

A: Yes, withdrawals may also be temporarily disabled if we detect suspicious activity in your account. This is done as a precautionary measure to protect your funds from unauthorized access. If you believe this is in error or have concerns about the security of your account, please contact our support team immediately.

Q5: How can I expedite the withdrawal reactivation process?

A: Unfortunately, the withdrawal suspension periods are in place to enhance the security of your account. They cannot be expedited for any reason. We appreciate your understanding and cooperation in ensuring the safety of your funds.

Q6: What should I do if I need urgent access to my funds during the withdrawal suspension period?

A: If you have an urgent need for funds during the withdrawal suspension period, please contact our support team. They will assist you in verifying your identity and ensuring a secure resolution to your request.

Q7: How can I prevent my withdrawals from being temporarily disabled in the future?

A: To avoid temporary withdrawal suspensions, it's crucial to maintain the security of your account. Use strong, unique passwords, enable two-factor authentication, and promptly update your account information only when necessary. Regularly monitor your account for any suspicious activity and report it to our support team immediately.

We prioritize the security of your funds, and these measures are in place to safeguard your account from potential threats. If you have any further concerns or questions, feel free to reach out to our support team for assistance.